Music in Paradise Booking Terms and Conditions

Please read carefully these terms and conditions of contract. In paying a deposit, you agree to be bound by these conditions which constitute the agreement between The Perfect Travel Group Pty Ltd ABN 59 123 428 624 (agency trading as Music In Paradise and Surf Music In Paradise); and the Promoter, Perfect Music Events ABN 68 651 911 572; and you. No purported variation of these conditions will be effective unless in writing and signed by a person authorised by Perfect Music Events.

Agency: The Perfect Travel Group (PTG) and Perfect Music Events (PME) act as an agents only. We sell various travel related products on behalf of numerous transports, accommodation and other service providers, such as airlines, and boat charter operators. PTG / PME’s obligation is to make travel bookings on your behalf and to arrange relevant contracts between you and travel service providers. PTG / PME has no responsibility for these services, nor do we make or give any warranty regarding their standards. All bookings are made subject to the terms and conditions and limitations of liability imposed by these service providers. Your legal recourse is against the specific provider and not PME. If for any reason, any travel service provider is unable to provide the services for which you have contracted your remedy lies against the provider and not with PTG / PME.

Prices: All prices are subject to availability and can be withdrawn or varied without notice. Prices may also increase should postponement of your Event occur due to Force Majeure Events. Prices are generally quoted in local office currencies which usually differ from operator currencies and may be subject to exchange rates fluctuations beyond our control until paid in full. All deposits are required to be paid before bookings will be processed. Payment of deposit means acceptance of all terms and conditions. A second deposit to reconfirm your booking is required 180 days prior to departure, with full payment required between 120 and 90 days before departure depending on the operator. Some airline tickets & special discounted packages may be instant purchase. If bookings are made inside of 90 days, then full payment is required immediately.

Taxes: Certain taxes are mandatory in various countries. There may also be an additional local tax charged at some airports. All taxes are subject to change without notice. The cost of taxes cannot be confirmed until the date of final payment / ticket issue, as they fluctuate daily and are subject to conversion by the rate of exchange on the day the ticket is issued. Government imposed taxes such as GST and tourist taxes can be changed and any time and any change in these tax rates must be passes onto the customer.

Event Tickets: Event tickets are included as part of your Music In Paradise package and given the limited number of tickets to these events, they are nonrefundable and non-exchangeable, except as required by law. Tickets cannot be on-sold to another person; however, they may be transferable to another person as part of a travel package booked through PME. No ticket refunds or compensation will be made where the Event program varies due to the non-appearance of an advertised artist. The Event will take place rain, hail or shine. There will be no refund of any unused portion of an Event Ticket if you are asked or forced to leave the Event for any of the reasons set out in the Event Terms or if you decide not to attend the Event.

Cancellations by the client: All deposits are non-refundable. Within 120 days of departure your balance payment will also be non-refundable. Please ensure you have the relevant travel insurance that may cover you in the case of unforeseen circumstances, including illness or accidents or COVID-19 related circumstances. Some cancellations may be partly refundable, but cancellation charges will apply. PTG / PME is unable to provide any refund to you until we receive the funds back from the relevant supplier. In the case of airline refunds, this may take up to twelve weeks. Fees will also apply where a booking is changed, or tickets/documents are reissued.

Itinerary and Event Variations and Conditions: PME as the Event Promoters, the relevant Event Accommodation Provider, along with the Event Artists, reserve the right to amend the event schedule or itinerary, any of the scheduled performances and event inclusions during the event due to unforeseen circumstances. We reserve the right to make changes, cancel or reschedule departures and itineraries. Should this become necessary we will give you reasonable notice thereof when possible, and in the circumstances and where available, we will offer you a comparable alternative or postponement. PME is not responsible for any additional costs incurred by you including, without limitation, the costs of any other travel arrangements affected due to our amendments, cancellations or rescheduling of any tour or performance as contemplated by this clause.

Force Majeure: PTG and PME will not be liable for any losses or costs or delay in, change to or cancellation of trips due to Force Majeure. “Force Majeure” means any circumstances beyond the reasonable control of PTG / PME and includes, but is not limited to, war or threat of war, riot, civil strife, terrorist activity, industrial dispute, disease, pandemic (including any such future circumstances relating to the known COVID-19 pandemic), industrial or nuclear disaster, adverse weather conditions, cancellation of an event by the artists, government travel bans, fires and strikes.

COVID-19: Given COVID-19 is now a well-known pandemic, many resorts and other operators have now changed their terms & conditions. This means that if the artist(s) are unable to perform or we are unable to hold the Event due to any future COVID-19 related reason or Force Majeure event, the event will likely be postponed to a later date within 12 further months. Please also note that accommodation costs for the future event date are subject to the costs applied by the resort at that time and be aware that prices do seasonally fluctuate throughout the year. Any increase in accommodation costs imposed by the resort will be passed on to you as the client and will not be the responsibility of Music in Paradise.

Featured Performers / Entertainment: Whilst every effort is made to ensure that all advertised performances and entertainment occur, PTG and PME reserves the right to change the published line-up of performers and/or entertainment without notification to you: this includes but is not limited to; featured performers and any other type of attraction or form of entertainment featured in the promotional materials. You agree that the packages are solely sold and purchased for the experience of travel and not for the purpose of being entertained by a featured performer or a promoted form of entertainment.

Travel & Event Cancellation Insurance: Personal travel insurance is required as a condition of purchase for Music in Paradise events. Your personal travel insurance must contain cover for Specific Event Cancellation in case the artist cancels and you no longer want to travel. We also strongly recommend you also take out cover relating to COVID-19 circumstances and any increases in costs you may incur should your event be postponed or cancelled. It is your responsibility to ensure that you are adequately insured for the full duration of travel in respect of event cancellation, illness, injury, death, loss of baggage and personal items and cancellation and curtailment.

Event Cancellation: All Music in Paradise events are subject to minimum numbers and until these numbers are reached no flights should be paid or ticketed unless PME has confirmed the event has reached the minimum numbers. PME reserves the right to cancel/alter scheduled dates for any event where minimum numbers are not reached. If the event is cancelled due to minimum numbers not met, all payments made in respect of the event will be fully refunded other than travel insurance policies which are outside the cooling off period.

Event Terms: Any persons who are drunk, threatening or disruptive will be asked to leave the event and may be required to leave the event venue altogether. Each event venue has their own terms, conditions, policies and procedures which the client is required to observe. No refund or recourse will be given to those asked to leave by the artist, PTG / PME, or the venue.

Liability: PME does not accept any liability of any nature, whether in contract, tort or otherwise, for the acts, omissions or default, whether negligent or otherwise, of third-party providers over whom we have no direct control. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. We do not accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense, inconvenience or loss of enjoyment caused directly or unavoidably indirectly or any other event which is beyond our control & which is not preventable by reasonable diligence on our part. Neither PTG / PME nor any of its representatives accepts any responsibility for oceanic occurrences or climatic conditions that do not match your expectations or are beyond your capabilities. All activities engaged in are solely at your own risk and of your own choice.

Health: It is your responsibility to ensure that you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation if required. You should consult your doctor regarding health requirements for your destination.

Passports & Visas: It is your responsibility to ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. All travellers must have a valid passport for international travel and many countries require at least 6 months validity from the date of re-entry to your home country. If you need information regarding visa and other travel document requirements for your trip please let us know. We can obtain such information from an external visa advisory service provider on your behalf. We do not warrant the accuracy of such information and accept no liability for any loss or damage which you may suffer in reliance on it. We can assist with obtaining visas for you if you wish; fees will apply for this service.

Credit Card Transactions: Credit card surcharges apply when paying by credit card. Your booking confirmation contains the current fee structure charged by our merchant provider. If for any reason any travel service provider is unable to provide the services for which you have contracted, your remedy lies with that provider, and not against PTG / PME. PTG / PME will do its best to work with you to recover your payment or applicable refund from the operator.

Marketing Materials: The Promoter has all rights to film, photo and video production of this event including the rights for publishing images of all persons attending.

Privacy Policy: PTG / PME is committed to protecting the privacy and confidentiality of your personal information. PTG / PME will not pass on any of your details to a third party unless you authorise us to do so. All travel documents are issued electronically to the email address you provide at time of booking. Only if you request paper documents, your consultant will post all documents for Australian clients to your address listed on your booking forms prior to departure using Australia Post. Please note it is your responsibility to advise us of any address changes prior to 1 month before departure or a $50 fee to reissue the documents will apply. Overseas clients will receive their documents via e-mail.

Travel Advice: For up to date travel advice please contact the Department of Foreign Affairs and Trade or visit their website at www.smarttraveller.gov.au or the relevant authority in your home country.

General Travel Booking Terms and Conditions

Please read carefully these terms and conditions of contract. In paying a deposit, you agree to be bound by these conditions which constitute the agreement between Perfect Travel Group Pty Ltd ABN 59 123 428 624 (The Agency, trading as Perfect Wave and Music In Paradise) and you. No purported variation of these conditions will be effective unless in writing and signed by a person so authorised by Perfect Travel Group Pty Ltd.

Agency: Perfect Travel Group Pty Ltd (PTG) acts as an agent only. We sell various travel related products on behalf of numerous transports, accommodation and other service providers, such as airlines, and boat charter operators. PTG obligation is to make travel bookings on your behalf and to arrange relevant contracts between you and travel service providers. PTG has no responsibility for these services, nor do we make or give any warranty of representation regarding their standards. All bookings are made subject to the terms and conditions and limitations of liability imposed by these service providers. Your legal recourse is against the specific provider and not PTG. If for any reason, any travel service provider is unable to provide the services for which you have contracted your remedy lies against the provider and not with PTG.

Prices: All prices are subject to availability and can be withdrawn or varied without notice. Prices may also increase should postponement of your Event occur due to COVID-19 related circumstances or other Force Majeure Events. Prices are generally quoted in local office currencies which usually differ from operator currencies and may be subject to exchange rates fluctuations beyond our control until paid in full. All deposits are required to be paid before bookings will be processed. Payment of deposit means acceptance of all terms and conditions. Full payment required minimum 120 days before departure – this may be earlier subject to individual operators’ policies. Some air tickets & specials may be instant purchase. If bookings are made inside of 120 days; then full payment required immediately.

Cancellations by the client: All deposits are non-refundable. Within 120 days of departure your balance payment will also be non-refundable. Please ensure you have the relevant travel insurance that may cover you in the case of unforeseen circumstances, including illness or accidents or COVID-19 related circumstances. Some cancellations may be partly refundable, but cancellation charges will apply. PME is unable to provide any refund to you until we receive the funds back from the relevant supplier. In the case of airline refunds, this may take up to twelve weeks. Fees will also apply where a booking is changed, or tickets/documents are reissued.

Force Majeure: PME will not be liable for any losses or costs or delay in, change to or cancellation of trips due to Force Majeure. “Force Majeure” means any circumstances beyond the reasonable control of PTG and includes, but is not limited to, war or threat of war, riot, civil strife, terrorist activity, industrial dispute, disease, pandemic (including any such future circumstances relating to the known COVID-19 pandemic), industrial or nuclear disaster, adverse weather conditions, cancellation of an event by the artists, government travel bans, fires and strikes.

COVID-19: Given COVID-19 is now a well-known pandemic, many resorts and other operators have now changed their terms & conditions. This means that if the artist(s) are unable to perform or we are unable to hold the Event due to any future COVID-19 related reason or Force Majeure event, the event will likely be postponed to a later date within 12 further months.  Please also note that accommodation costs for the future event date are subject to the costs applied by the resort at that time and be aware that prices do seasonally fluctuate throughout the year. Any increase in accommodation costs imposed by the resort will be passed on to you as the client and will not be the responsibility of Music in Paradise.

Travel Insurance: Personal travel insurance is required as a condition of purchase for Music in Paradise events. Your personal travel insurance must contain cover for Specific Event Cancellation in case the artist cancels and you no longer want to travel. We also strongly recommend you also take out cover relating to COVID-19 circumstances and any increases in costs you may incur should your event be postponed or cancelled. It is your responsibility to ensure that you are adequately insured for the full duration of travel in respect of event cancellation, illness, injury, death, loss of baggage and personal items and cancellation and curtailment.

Taxes: Certain taxes are mandatory in various countries. There may also be an additional local tax charged at some airports. All taxes are subject to change without notice. Additional surcharges are applicable to some bookings particularly those that stop in the USA. The cost of taxes cannot be confirmed until the date of final payment / ticket issue, as they fluctuate daily and are subject to conversion by the rate of exchange on the day the ticket is issued.

Health: It is your responsibility to ensure that you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation. You should consult your doctor regarding health requirements for your destination.

Passports & Visas: It is your responsibility to ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. All travellers must have a valid passport for international travel and many countries require at least 6 months validity from the date of entry. If you need information regarding visa and other travel document requirements for your trip please let us know. We can obtain such information from an external visa advisory service provider on your behalf. We do not warrant the accuracy of such information and accept no liability for any loss or damage which you may suffer in reliance on it. We can assist with obtaining visas for you if you wish; fees will apply for this service.

Duty of Care – 20 Point Checklist: PTG team has great experience in operations and hospitality, so we are qualified to assess the operations that we represent. We have attained a massive knowledge base in what our clients want in a holiday and usual expectations of standards. Although we are unable to inspect all the experiences that we represent, we have been able to verify the operations through the experience of our network. Now we understand that there is no way to guarantee that something won’t go wrong on your holiday, but we are confident that we only represent the best operators that can and will deal with any issues that occur and do the right thing by their guests. What we have created to ensure that we have the best operators is the following “20-point checklist” that all operations need to supply us with before we list their travel experience. To view this checklist please see our website. However, we do need to reiterate that although PTG have done the maximum due diligence possible to ensure you have a successful trip, it is impossible to guarantee and you need to be aware it is unlikely but possible something may still go wrong. We are solely a travel agent working for both the operators and you, and we are not responsible or liable for any issues you may have with the operator, as per the Travel Agents Act. We will guarantee though, that we will work for all our clients that have reason to be unhappy with an operation, and we will use our strongest influence to ensure the operator does the right thing by all our clients.

Liability: PTG does not accept any liability of any nature, whether in contract, tort or otherwise, for the acts, omissions or default, whether negligent or otherwise, of third-party providers over whom we have no direct control. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. We do not accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense, inconvenience or loss of enjoyment caused directly or unavoidably indirectly or any other event which is beyond our control & which is not preventable by reasonable diligence on our part. Neither PTG nor any of its representatives accepts any responsibility for oceanic occurrences or climatic conditions that do not match your expectations or are beyond your capabilities. All activities engaged in are solely at your own risk and of your own choice.

Credit Card Transactions: Credit card surcharges apply when paying by credit card. Visa/ MasterCard 1.5%; Amex/Diners 3%. If for any reason any travel service provider is unable to provide the services for which you have contracted, your remedy lies with that provider, and not against PTG. PTG will do its best to work with you to recover your payment or applicable refund from the operator.

Privacy Policy: PTG is committed to protecting the privacy and confidentiality of your personal information. PTG will not pass on any of your details to a third party unless you authorise us to do so. All travel documents are issued electronically to the email address you provide at time of booking. Only if you request paper documents, your consultant will post all documents for Australian clients to your address listed on your booking forms 1 month prior to departure using Australia Post. Please note it is your responsibility to advise us of any address changes prior to 1 month before departure or a $50 fee to reissue the documents will apply. Overseas clients will receive their documents via e-mail 1-month prior departure.

Travel Advice: For up to date travel advice please contact the Department of Foreign Affairs and Trade or visit their website at www.smarttraveller.gov.au